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About The Role
Every year we develop relationships with thousands of new engineers who are both highly skilled and impact-oriented. One of the largest and most exciting initiatives within Nav Talent exists in building out the processes and infrastructure to strategically engage with this large community. We’re looking for the point person to help lead this initiative.
As the Member Community Manager, you and your internal team will be leading the execution of all engagement efforts across a network of thousands of high-potential, impact-oriented engineers. In this role, you’ll need to implement strategies that revolve around a diverse and dynamic set of teams, strategies, and processes. This will include creating project schedules, identifying risks, and monitoring micro and macro levels of progress. Your program will demand different strategies and processes for different niches in the community, and it’s your job to keep the entire ecosystem coordinated in line with relevant goals. In this role, you will take the lead on orchestrating the system that serves our foundation: our members.
The scale of our member community will look like the following:
- 2018 - 1,500 members
- 2019 - 4,000 members
- 2020 - 10,000 members
- 2023 - 25,000 members
As the Member Community Manager, you’ll play a direct role in systematically influencing the potential life trajectory of the thousands that we have relationships with. We’re building a future where engineers can change the world on their own terms by working directly on some of society’s most pressing challenges, and are looking for the Member Community Manager to build out and lead a key part of this movement.
Responsibilities
The core responsibility revolves around the strategic and systematic engagement of the thousands that make up our member community. To accomplish this, you and your team are responsible for:
- Distributive Management: Building out and establishing efforts across the various hubs our members are geo-located in, monitoring and maintaining progress, and coordinating with relevant team members to ensure we reach our goals.
- Process Optimization: Building out and managing in-house operations while identifying and executing on improvement opportunities.
- Strategy Development: Developing new and innovative approaches to best engage the community.
- Team Building & Management: Growing and managing your own operations team
Abilities & Skills
- People Management: When building relationships with this many people spread across varying geographic hubs, as well as your own internal team, you will need to know how to effectively and empathetically engage systems of people.
- Wearing Many Hats: There will be many moving part. You need to be comfortable effectively and regularly switching contexts while maintaining focus on set goals.
- Excellent Communication Skills: You will be interfacing with many personality types and teams, both verbally and through writing.
- Creativity: Implementing strategies to engage with this growing community hasn’t been done before. You’ll need to be creative in all aspects of your strategy and approach, whether it be learning from mistakes or applying new frameworks.
- Attention to Detail: You will be designing a complex community with a lot of moving parts. This requires a rather obsessive attention to detail in ensuring that the processes you build out are running smoothly.
- Execution: We’re looking for people who get things done while maintaining high-level thinking and needing minimal oversight.
Experience
Being in such a dynamic, and often demanding environment where you will be playing a key role in Nav Talent’s success and growth, we have found that values, abilities, and approach are more important than raw experience. That being said, the ideal candidate for this position has experience engaging large communities that required people and process management, as well as dynamic strategy development and execution. With the majority of our ecosystem revolving around technological innovation, you should also have experience and an interest in technology and entrepreneurship.
The minimum qualifications are:
- Bachelor’s Degree from a U.S. accredited university.
- Experience working with operations, community engagement, consulting, analytics, or equivalent practical experience.
- Available to start in August 2018.
Location
The Member Community Manager works out of our HQ office in San Francisco.
Compensation
Our compensation packages are competitive with similar roles in later stage companies across industries.
Our values
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Catalyze positive change
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Start with “why”
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Fairness through meritocrazy
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Get personal